Voice services have been the hardest to transition to a work-from-home model, as there was little infrastructure available and clients were unwilling to allow private and sensitive data to be accessed outside the protected centres, ET has reported.

Read more https://economictimes.indiatimes.com/tech/ites/bpo-cos-in-talks-to-restructure-debt-add-credit-lines-to-deal-with-covid-19-impact/articleshow/75029812.cms

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